Part of the Etc.
This qualification is designed for learners who want to develop an understanding of how to deliver effective customer service in health and social care settings. ‘Customers’ in this context refers to internal and external customers, including people who use services, their supporters, visitors, health professionals and providers of other services.
This qualification covers: Preparing to Deliver Customer Service in Health and Social Care Settings. Effective Communication for Health and Social Care. Understand the Specific Needs of Customers Accessing Health and Social Care Services. Teamwork in Health and Social Care Settings.
Module text books are provided with all learning materials included for your directed study.
Upon completion of the course, students can apply for other distance learning programmes, use as APL for QCF qualifications where appropriate and use their newly acquired knowledge in practice.
This qualification is designed to act as an introduction and enable learners to develop the knowledge and understanding required to work with customers within the health and social care sector.